Help

AccessDerm video tutorials:

FAQs for all AccessDerm users:

How do I get the latest AccessDerm Android mobile application from Google Play Store?

1. Launch “Google Play Store” app on your device.
2. Search for “AccessDerm” app on Google Play Store.
3. Search results will list “AccessDerm 2” app.
4. Tap on “AccessDerm 2” app to see the app details screen.
5. Tap on “INSTALL” button to install the app on your device.
6. Tap on “ACCEPT” button to allow required access to the app.
7. “AccessDerm 2” app will now be downloaded and installed on your device.
8. Now tap on “AccessDerm” app icon seen on your device to launch the application.

How do I get the latest AccessDerm iOS mobile application from App Store?

1. Launch the “App Store” app on your device.
2. Search for “AccessDerm” app on App Store.
3. Search results will list “AccessDerm 2” app.
4. Tap on “GET” and “INSTALL” to download and install the “AccessDerm” app on your device
Note: App store might prompt you to provide your app store credentials before installing the app on your device. Enter your app store password and tap on “Buy”. AccessDerm is available for free download.
5. Now tap on AccessDerm app icon seen on your device to launch the application.

What are "push notifications?" Do I have to accept them?

Push notifications are what allows a mobile application to send you information, even when the app is not in use. In AccessDerm, these are used to notify you when you have a new case to answer/have received a response to a case. The first time you launch the AccessDerm app, you must select YES when asked if you would like to accept push notifications.

What are the software requirements for using AccessDerm?

In order to use AccessDerm on iPhone or iPad, you should be using iOS version 4.0 or above. To use the AccessDerm app on an Android mobile device, you should be using version 4.0 or above. To ensure optimal performance of the system via web, make sure that you are using the most recent version of your browser (e.g. Internet Explorer, Firefox, Chrome, Safari, etc.). You may login via web at https:// accessderm.aad.org.

How do I edit my AccessDerm account? (website only)

Once you log into AccessDerm (https://accessderm.aad.org), select “Profile” tab from top bar. Here you can edit important contact information. If you would like to edit any of the other information from your profile, please contact your administrator. You can view the name of your administrator, and other information related to your AccessDerm account and groups under “Profile” as well.

How do I view reports? (website only)

Any user of AccessDerm can export cumulative reports about multiple cases in their network in Excel or Comma Separated Value (CSV) format. After signing in to AccessDerm, simply select the “Reports” tab, then filter the report to reflect which cases you would like to see.

How do I export individual case details? (website only)

When you are viewing Case Details, there is a printer icon on the top right corner of the screen, which you can select to print a PDF of the case.

Frequently Asked Questions: Primary Physicians

How do I create a case?

The primary physician ("Primary") will have the ability to submit cases. Once logged into the AccessDerm system, simply tap on "New Case" (website) or "Add" (mobile) to create the intake and capture images of the patient’s problem area. When a case is submitted, it is uploaded to a secure database and the group of dermatologists that you are connected with are notified of a pending case.

How do I attach photos to a case?

MOBILE:

When attaching photos to a case using your mobile device, you have the option of capturing a photo using the AccessDerm application, or attaching a photo from the gallery on your device. For security reasons, photos captured through the AccessDerm application are deleted from your mobile device once the case is uploaded. However, photos in your gallery will remain in your gallery after uploading, so please ensure to delete the clinical photos from your gallery after you have uploaded them to AccessDerm.

WEBSITE:

In order to attach photos to a case using the AccessDerm website, Primaries must first upload the photos to a computer and save them somewhere that is easy to find. After logging into the AccessDerm website and selecting “New Case”, select “Add Photos” and select the image files from the computer.

What if I don’t have a strong Internet connection on my mobile device when I am using the system?

The system requires an Internet connection in order to sign in and upload cases. If there is no WiFi, try a test case using 3G or Edge in the location where you will be using the app. If you are able to sign into the app, but are concerned that the Internet connection in your clinic is spotty, or not strong enough to upload the case data (remember: the more photos, the larger the case data!), then please work on the case when you have a reliable Internet connection.

How do I save a case as a draft, so I can submit it later?

When you finish collecting all of the necessary data for a case, you are presented two options: “Submit” and "Save Draft". If you select “Save Draft”, then you can access the case to edit it and submit later.

Can I edit information in a case after I have already submitted it?

Yes, you can edit the information you submitted and can add more photos at any time. To do this, select the case to which you would like to add information. Click on Update case button. Case Details form opens up in editable mode. If you would like to add more photos, select "Add Photos". Enter the necessary updates, then select "Submit". On this same page, you also have the option of closing the case, if you no longer need a Dermatology consult.

What is "Case History"?

The “Case History” is where you can view all of the case updates ever submitted by any Primary using AccessDerm. Here, you can view all of the original case information.

How do I know when a dermatologist has responded to my case?

Whenever a response is submitted by a dermatologist you are connected with, you will receive a notification from the AccessDerm app on your device, and also an email notification from no- reply@aad.org. If you are not seeing any notifications, check your spam folder in your email account. If you are still not receiving notifications, contact your administrator.

How do I associate a case with a particular patient?

No patient-identifying data is kept in the AccessDerm database or on the mobile device. After submitting a case, the case is assigned an ID number, which should be recorded in a secure hardcopy log book in your clinic. This is the only reference point for connecting your AccessDerm cases to your patients.

What if the patient’s condition returns or worsens after the case has already been closed?

Closing a case is not a permanent action. A Primary can view all of the closed cases. To re-open a case, the Primary must simply select the closed case, then tap “reopen Case” and update clinical information.

Frequently Asked Questions: Dermatologists

How do I know when a new case is submitted?

Whenever a case is submitted by a Primary you are connected with, you will receive a notification from the AccessDerm app on your device, and also an email notification from no-reply@aad.org. If you are not seeing any email notifications, check your spam folder in your email account. If you are still not receiving notifications, contact your administrator.

How do I answer a case?

If you decide to respond to a case after reviewing the case details, select “Respond”, then enter your suggested diagnosis and treatment. If you saved a draft and do not submit it within the specified time period, your draft will also be lost. You will receive emails reminding you to submit your case before your drafts are deleted, and the case is unlocked for other dermatologists at your site to respond.

How do the roles of Dermatology Residents and Attending Dermatologists differ in AccessDerm?

Both Dermatology Residents and Attending Dermatologists can consult on all cases submitted by Primaries, but Dermatology Residents’ diagnoses must be approved by an Attending Dermatologist before they are sent back to the Primary. When Attending Dermatologists view cases that are answered by a Dermatology Resident, they can update the resident’s response or add a new response and submit the case to the Primary.

Useful PDF Links

About Vignet

Vignet provides engaging, next generation integrated care collaboration solutions for personal health, public health and population health. The transformative mobile and home-based solutions for consumers, providers, caregivers and researchers create new revenue models by extending care beyond the clinic walls and the clinic office hours.Solutions domains include prevention, wellness, disease management, care coordination, diagnostics, medication adherence, tele-medicine, health education, medical devices and surveillance. Visit www.vignetcorp.com for more information.